Privacy Policy

Effective Date: July 2, 2026

At PureCanvas Labs (“PureCanvas Labs,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or use our products and services.

Who We Are

Our website address is:

https://purecanvaslabs.com

PureCanvas Labs develops software, AI-powered tools, Unity assets, digital products, and related services for developers, creators, businesses, and hobbyists.

Information We Collect

We may collect the following types of information:

Information You Provide

You may voluntarily provide information when you:

  • Purchase digital products
  • Contact customer support
  • Subscribe to our newsletter
  • Create an account
  • Leave comments
  • Complete contact forms
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Company name
  • Billing information
  • Account information
  • Messages or support requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on pages
  • General website usage statistics

This information helps us improve our website, products, and security.

Comments

When visitors leave comments on the site, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent to help detect spam.

An anonymized hash of your email address may be provided to the Gravatar service to determine whether you use it. You can review the Gravatar Privacy Policy at:

https://automattic.com/privacy/

Once your comment is approved, your profile picture (if available through Gravatar) may be publicly visible alongside your comment.

Media

If you upload images to our website, we recommend removing embedded location data (EXIF GPS). Visitors may be able to download and extract location information from uploaded images.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Keep you logged into your account
  • Improve website performance
  • Analyze website traffic
  • Provide security features

Comment Cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies remain for one year.

Login Cookies

When you visit the login page, a temporary cookie is created to determine whether your browser accepts cookies.

After logging in:

  • Login cookies remain for two days
  • “Remember Me” extends login for two weeks
  • Screen preference cookies remain for one year

Logging out removes login cookies.

Editor Cookies

If you edit or publish content, your browser stores a cookie containing the article ID. This expires after one day and contains no personal information.

Analytics

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous information regarding website usage, browser type, pages visited, and general usage statistics.

Analytics information helps us improve our products and services.

Embedded Content

Articles and pages on this website may include embedded content such as:

  • YouTube videos
  • Images
  • Social media posts
  • Documentation
  • Other websites

Embedded content behaves exactly as if you visited the originating website directly.

These third-party websites may:

  • Collect data
  • Use cookies
  • Monitor interactions
  • Track your activity

Please review the privacy policies of those third parties.

Digital Products

When purchasing software, Unity assets, templates, spreadsheets, or other digital products from PureCanvas Labs, we may collect information necessary to:

  • Process payments
  • Deliver purchased products
  • Provide updates
  • Verify licensing
  • Offer technical support
  • Prevent fraud

Payment information is processed securely through our payment providers. PureCanvas Labs does not store full payment card information on our servers.

Customer Support

When you contact support, we may retain:

  • Your email address
  • Product information
  • Messages
  • Diagnostic information you voluntarily provide
  • Attachments you send us

This information is used solely to provide customer support and improve our products.

Who We Share Your Data With

We do not sell your personal information.

We may share information only when necessary with trusted service providers such as:

  • Payment processors
  • Email delivery providers
  • Website hosting providers
  • Cloud infrastructure providers
  • Analytics providers
  • Spam detection services

If you request a password reset, your IP address will be included in the reset email.

We may also disclose information if required by law or to protect our legal rights.

Data Retention

Comments and their metadata are retained indefinitely to help recognize and approve future comments automatically.

If you create an account, we retain the personal information stored within your profile until the account is deleted, unless a longer retention period is required by law.

Customer support communications may be retained to improve future support and maintain service records.

Purchase records may be retained for accounting, legal, licensing, and tax purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Receive a copy of your data
  • Withdraw consent where applicable
  • Object to certain processing activities

You may submit requests by contacting us using the information below.

Certain information may be retained where required for legal, accounting, licensing, fraud prevention, or security purposes.

Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

Children’s Privacy

Our products and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.

International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised Effective Date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PureCanvas Labs

Website: https://purecanvaslabs.com

Email: support@purecanvaslabs.com